Hi, I’m trying to use the Freshdesk-Slack integration. I added some new public channels to our Slack in order to redirect the notifications there, and when I’m trying to add these channels to the Access Public Channels, they are not in the list of choices. Post high priority Freshdesk ticket to Slack. When a high priority Freshdesk ticket is created post it to Slack. Your Freshdesk and Workbot for Slack should work hand in hand. Build a new recipe connecting Freshdesk and Workbot for Slack, or use existing recipes developed by the Workato community.
Use Zoho Flow to integrate Slack with Freshdesk, in atleast 160 different ways, without writing code. Automate any tasks that keep you away from what you do best.
AUTOMATE
Freshdesk Integration. Freshdesk is an online cloud-based customer service software providing helpdesk support with smart automations to get things done faster. How Freshdesk users benefit from PagerTree. Freshdesk creates tickets. PagerTree acts as the dispatcher for these tickets, determining the right people to notify based on on-call.
Automate redundant manual tasks and save your precious time and effort
ORCHESTRATE
Orchestrate your business process by integrating the apps you use efficiently
Explore prebuilt integration flows to get started
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All Triggers - A trigger kickstarts the flow
Message starred
Triggers when a message is starred
Channel created
Triggers when a new channel is created
Message posted to public channel
Triggers when a new message is posted to the selected public channel
Message posted to private channel
Triggers when a new message is posted to the selected private channel
Ticket note added
Triggers when a note is added to the selected ticket
Contact updated
Triggers when the details of an existing contact details are updated
Ticket updated
Triggers when the details of an existing ticket are updated
Customer created
Triggers when a new customer is created
Ticket created
Triggers when a new ticket is created
Load MoreAll Actions - Action are the automated tasks
Fetch user - By name
Fetches the details of an existing user by name
Set channel topic
Sets the topic for the selected channel
Fetch user - By username
Fetches the details of an existing user by username
Send public channel message
Sends a message to the selected public channel
Update profile
Updates the profile information for the selected user
Send private channel message
Sends a message to the selected private channel
Send direct message
Sends a direct message to the selected user
Fetch user - By ID
Fetches the details of an existing user by ID
Create forum
Creates a new forum in the selected category
Create contact
Creates a new contact
Add notes to ticket
Adds private or public notes to the selected ticket
Create forum category
Creates a new forum category
Update company
Updates the details of an existing company
Update contact
Updates the details of an existing contact
Update ticket
Updates the details of an existing ticket
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch ticket priority
Freshdesk Slacker
Fetches a specific ticket priority by label
Fetch company
Fetches the details of an existing company by domain
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch ticket priority by ID
Fetches a specific ticket priority by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch group by ID
Fetches the details of an existing group by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket status by ID
Fetches a specific ticket status by ID
Fetch ticket status
Fetches a specific ticket status by label
Load MoreWhat is Zoho Flow?
Zoho Flow is an integration platform that helps you connect your apps without any code. Automate complex business workflows within minutes. Set a trigger, add actions, use Delays and Decisions to create your entire workflow on an easy to use builder.
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“Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations.” Know more
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Advanced tools to help you build complex workflows in minutes
Webhooks
Use the webhook trigger to receive data from a wide range of services in multiple formats, including JSON, form data, and plain text.
Schedules
Execute actions automatically at specific times every day, or on a particular day of every week, month, or year.
Decisions
Include if/then branches to have your workflows carry out different sets of tasks based on the conditions you specify.
Delays
Set time delays between any two actions in your workflow. Stall actions for hours, days, weeks, or even until a specific date.
Freshdesk Slacks
Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.